Frequently asked questions

Shiftdesk is a web-based workforce management platform for shift-based companies in the DACH region. You can create shift schedules, track working hours, manage absences and view working-time compliance notes under the German Working Hours Act (ArbZG) — all in one app. See all features at a glance.

Shiftdesk is aimed at small and medium-sized businesses (5–100 employees) with shift work — for example hospitality, retail, care, trades, logistics and manufacturing.

Yes. The Shiftdesk app for employees is available natively for iOS and Android — view the schedule, swap shifts, clock time and write in the team chat. It's free on the Apple App Store and Google Play.

Yes. With Shiftdesk Terminal, an iPad or Android tablet becomes a shared time clock at the location: employees clock in with a personal PIN, with no account of their own. The app is available on the Apple App Store and Google Play.

Shiftdesk is currently fully available in German and tailored to the DACH region (Germany, Austria, Switzerland).

Shiftdesk offers three plans: Basic from €25/month (6 employees included), Pro from €45/month (12 employees included) and Enterprise from €120/month (30 employees included). All prices are net plus VAT. You'll find the details on our pricing page.

Yes! You can try Shiftdesk free for 14 days — no credit card and no commitment. During the trial you have access to all features.

Yes, all plans can be canceled monthly. There's no minimum term. With annual billing you save about 16% (2 months free). More on the pricing page.

If you haven't added a payment method after 14 days, your subscription is paused automatically. Your data is preserved — you can pick up again at any time by choosing a plan.

Shiftdesk was built on privacy-by-design principles from the start. All data is hosted in Frankfurt (EU) and transmitted and stored encrypted. For B2B customers, a data processing agreement (DPA) under Art. 28 GDPR is available. The final GDPR assessment in each deployment context (e.g. legal bases, works council involvement, internal permissions) rests with the customer as the controller. Details under Privacy and DPA.

All data is stored at Supabase in the Frankfurt region (fra1). The application is served via Vercel (also Frankfurt). Primary data storage takes place in the EU.

Shiftdesk uses 256-bit TLS encryption, tenant isolation in the database, two-factor authentication (TOTP) and role-based access control with 5 permission levels.

Yes. Shiftdesk automatically shows notes on rest periods (min. 11 h), maximum daily working time (max. 10 h), weekly hours (max. 48 h) and break rules under ArbZG § 4. In case of violations, warning notes appear immediately in the schedule.

Yes, on the Pro plan and above. Shiftdesk creates DATEV-compatible CSV files for direct handover to your tax advisor — including wage-type mapping and cost centers.

Yes. Up to 3 locations on the Basic plan, unlimited from Pro. Each location has its own departments, teams and schedules. Compare the plans.

Yes, on the Enterprise plan. You get REST API access with API keys, individual permissions and rate limiting for your own integrations.

Yes. Through the Shiftdesk Partner Program you recommend Shiftdesk with a personal referral link and earn a recurring commission for every paying customer you refer.

The program is aimed at tax advisors, payroll offices, agencies, business consultants, creators and industry portals with contact to shift-based companies. Every application is reviewed individually.

You earn a commission on the invoices actually paid by the customers you refer — the specific model is stated in your approved partner profile. Billing is monthly via credit note with a sequential number (incl. e-invoice), paid out from €50 by bank transfer. Details on the Partner Program page.

Through the form at shiftdesk.app/partnerprogramm. We review every application personally and usually get back to you within a few business days.